Neighbourhood Manager

At Saha, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.

Reporting  to  the  Housing  Services  Manager,  the  Neighbourhood  Manager  will  provide  a  responsive,  effective and efficient generic housing management service to all Saha’s customers, working with all relevant teams to ensure the delivery of customer focused service.

• Delivering an efficient and effective generic housing management service to tenants in line with good practice, policies and procedures, Key Performance Indicators and Service Standards.
• Ensuring that tenants’ needs and problems are identified at the earliest possible stage and that prompt action is taken to respond to these needs to prevent escalation of problems and ensure tenancies are sustained.
• Achieving arrears level within agreed targets through effective management of rent and service charge accounts.
• Preventing homelessness through proactive housing management, advice, partnership working and the identification of tenancies that may be at risk.
• Undertaking regular Tenancy Visits in line with Saha policy and procedure to discuss service charges, rent and  housing benefit/Universal Credit problems, repairs, and where necessary identify tenancy issues and take  appropriate action.
• Providing effective management of Saha’s homes and support the sustainment of tenancies.

• Membership of the Chartered Institute of Housing is desired but not essential
• Relevant experience in a similar role
• Experience of working in a successful income / allocations / housing management team is desirable
• Experience of working with people in receipt of Housing Benefit and Universal Credit
• Highly developed negotiating and influencing skills with the ability to act effectively
• Effective liaison with colleagues / other stakeholders to give information / find information / resolve problems
• Able to use a full range of Microsoft Office applications

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination.