Assistant Neighbourhood Manager

• Assisting the neighbourhood manager in case managing wide ranging tenancy management issues including (but not excluding): anti-social behaviour, property condition, garden enforcement, managing complaints, safeguarding, domestic abuse and tenancy fraud/misuse cases. Including the enforcement of tenancy agreements; including providing tenants with accurate and appropriate advice about their rights and responsibilities in relation to their tenancy agreement
• Taking a lead in ensuring the environment is kept to a good standard, assisting the neighbourhood manager in managing issues such as gardening and cleaning contracts
• Being responsive to instances of disrepair within accommodation and work with the asset management and repairs team to ensure any maintenance issues are resolved
• Working with the neighbourhood manager to ensure the speedy allocation and re-let of void properties within the target turnaround period and in line with Salvation Army Homes policy, procedure and good practice
• Promoting effective multi agency working by developing good local contacts with other relevant statutory and voluntary agencies in the area, attending regular local meetings where required and generally promoting the work of Salvation Army Homes with other agencies
• Carrying out regular estate inspections to identify environmental and other problems as well as taking relevant action as appropriate to improve the neighbourhood and develop practical and creative solutions for improvement
  
  

We're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience.

The benefits on offer
In return for helping to transform lives, we’ll give you access to some great benefits. These include:

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.