Tenancy Sustainment Officer

Imagine this…

A young person has moved into West Farm. You’re there to check in, make sure the property is safe, and help them understand their tenancy. With your support, they don’t just keep their flat, they learn to sustain independence, manage challenges, and see a future beyond homelessness. 

As Tenancy Sustainment Officer, you’re the steady support who helps them develop and hold onto that hard-won independence.

What you’ll be doing

• Help residents move into safe, well-prepared accommodation.
• Support young people to understand their tenancy rights and responsibilities.
• Tackle challenges like rent arrears, anti-social behaviour, or property issues.
• Work with partners to find move-on housing options and prevent homelessness.

What we’re looking for

• Experience of housing or tenancy management.
• Empathy and patience to support young people facing multiple challenges.
• Organised, resilient, and passionate about giving people the tools to thrive in independence.

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.