Support Worker

The Role

We are looking for an engaging support worker to inspire social inclusion and develop independent living skills for homeless young women with complex needs in West London. Reporting to the service manager, you will play a key role in providing safety, support and guidance within an accommodation-based setting.

This is an opportunity to safeguard vulnerable young people and help create positive opportunities for them. Through key working and partnership working with multiple agencies involved in their care, you will support young women at risk to develop essential life skills, access new experiences, and achieve full and meaningful lives.

What you’ll be doing

• Provide effective support to homeless young women in an accommodation-based setting.
• Promote and develop independent living skills, supporting young women to achieve successful move-on outcomes.
• Work collaboratively with multiple agencies involved in the care and support of young people.
• Help maintain a safe home environment and ensure compliance with OFSTED regulations and service requirements.
• Contribute to the successful delivery of the local authority contract, supporting organisational objectives and key performance indicators (KPIs) relating to efficiency, quality, and customer service standards.

What you’ll bring

• Relevant experience in housing, support work, health and social care, or a related field.
• Strong communication, interpersonal and stakeholder management skills.
• Experience of housing management and delivering effective support services.
• A values-driven approach aligned with our mission and organisational objectives.
• Ability to work in a trauma-informed way, recognising and responding to the impact of trauma.
• Understanding of, and experience working within, psychologically informed environments.
• Ability to build positive and professional relationships with young people, colleagues and external partners.

Working Arrangements

• Service-based role operating on a 12-week rolling rota, including some evening and weekend shifts. The role also includes shared on-call duties as part of a team of 10. Dashwood House is a 24-hour service.
• Travel may be required to attend professional meetings, team training sessions, and conferences.
• The postholder must be able to live and work within Greater London.

Our Offer

In return, we offer a competitive and supportive benefits package, including:

• 26 days annual leave plus bank holidays, increasing to 31 days
• Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
• Matched pension scheme up to 6% (with salary sacrifice option)
• Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
• Occupational sick pay
• Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
• Paid volunteering days
• Cycle to Work Scheme
• Discounted private medical insurance
• Support to learn, broaden your skills and develop your career
• A fun and inclusive work culture where individual differences are valued and championed

Closing date: 17 August 2026 (please note we may close the vacancy early if we receive high volume of applications)

Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.

If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.

Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. 

If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.